Shipping Policy

At Kaipan, we aim to make every order experience smooth and convenient. We provide reliable delivery services across the UAE, ensuring your products reach you safely and on time.

Delivery Time

We provide delivery across the UAE typically within 10–15 working days.

Delivery time may vary depending on the product, order quantity, customization requirements, production time, and delivery location. For made-to-order or customized products, our team will confirm the expected delivery timeline when your order is finalized.

Delivery Process

Once your order is confirmed, our team will begin preparing your products for delivery. When your order is ready, we will coordinate the delivery details and arrange delivery to the address provided during your order.

For applicable products, installation or setup may also be arranged as part of the delivery process.

Delivery Areas

We deliver our products across the UAE, including major cities and surrounding areas.

Delivery arrangements may vary depending on the location, product size, and order requirements.

Before Delivery

To help ensure a smooth delivery, please make sure:

Your delivery address and contact details are accurate.
Someone is available to receive the order.
There is suitable access to the delivery location.
Any building, community, or access permissions are arranged in advance where required.
Large furniture items can safely pass through doors, lifts, stairways, and corridors.

Delivery Delays

We make every effort to deliver within the stated 10–15 working day timeframe. However, unforeseen circumstances, production requirements, product availability, access restrictions, or circumstances beyond our control may occasionally cause delays.

In such cases, our team will contact you and provide an updated delivery timeline.